Privacy Policy

1. Introduction

At Al Heetan Real Estate Investment, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our luxury properties, or engage with our services related to DAMAC Islands development in Dubai.

2. Information We Collect

Personal Information

• Name and contact details (email address, phone number)
• Country of residence and nationality
• Property preferences and investment interests
• Budget range and financing requirements
• Communication preferences and inquiry history

Automatically Collected Information

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral sources and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

• Property Consultation: To provide personalized property recommendations and investment advice
• Communication: To respond to inquiries and provide updates about DAMAC Islands properties through Al Heetan Real Estate Investment
• Marketing: To send relevant property listings, market updates, and promotional materials (with consent)
• Service Improvement: To enhance our website functionality and user experience
• Legal Compliance: To comply with applicable laws and regulatory requirements
• Transaction Processing: To facilitate property viewings, reservations, and purchase processes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• DAMAC Properties: With DAMAC Properties PJSC and Al Heetan Real Estate Investment authorized sales partners for property-related services
• Service Providers: With trusted third-party vendors who assist in website operations and customer service
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset transfers (with notice)
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server hosting, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and improve user experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information in a structured format
• Objection: Object to processing of your information for marketing purposes
• Consent Withdrawal: Withdraw consent for specific data processing activities

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer inquiry information for up to 7 years from the last interaction, unless longer retention is required by law or legitimate business interests.

9. International Data Transfers

As DAMAC Islands operates globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including adequacy decisions, standard contractual clauses, or other approved mechanisms.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, financing partners, and related services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information